Privacy Policy
Who we are
PhaseOne Events Group Limited (“we”, “us”, “our”) operates the website www.phaseoneproductions.co.uk and provides related services under the trading name PhaseOne Productions.
phaseoneproductions.co.uk is a trading name of PhaseOne Events Group Limited, a company registered in England and Wales under company number 16886771. Our business address is:
PhaseOne Events Group Limited
Unit F, New Road Complex
Kidderminster
DY10 1AL
United Kingdom
We take your privacy seriously. We would not want anyone doing anything nefarious with our data, and we fully understand you feel the same about yours.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@phaseoneproductions.co.uk.
Information we collect
We may collect personally identifiable information about you, such as:
• Full name
• Email address
• Telephone number
We use this information to:
• Communicate with you about enquiries, bookings and projects
• Send you service emails relating to your customer or working relationship with us
• Administer and deliver our services
If you choose to purchase a product or service from us, we or our third-party payment processors will collect your payment information for the purpose of completing the transaction.
PhaseOne Events Group Limited (trading as PhaseOne Productions) will never sell your personal data or send you unsolicited marketing messages.
Marketing communications
If you would like to receive marketing messages (such as news, offers or updates) from us, you can opt in via the mailing list subscribe option on our website at www.phaseoneproductions.co.uk.
You can opt out of our marketing communications at any time by:
• Emailing: info@phaseoneproductions.co.uk
• Visiting: www.phaseoneproductions.co.uk/privacy
• Writing to:
Privacy, PhaseOne Events Group Limited
Unit F, New Road Complex
Kidderminster
DY10 1AL
• Calling: +44 (0) 1562 310036
Service and transactional emails that are necessary to perform our contract with you may still be sent even if you opt out of marketing.
Cookies
Cookies are small text files stored on your browser that can be used to recognise your device, remember preferences, and track certain interactions with a website.
At present, there are no cookies in use on this website.
If this changes in the future, we will update this policy and provide clear information about the types of cookies we use and how you can manage your preferences.
Security and your GDPR rights tools
In accordance with the UK GDPR and other applicable data protection laws, site visitors have the right to:
• Access their personal data
• Request correction of inaccurate data
• Request erasure (“the right to be forgotten”)
• Restrict or object to certain types of processing
• Request data portability
• Withdraw consent (where processing is based on consent)
We maintain internal processes and tools to help you exercise these rights. For details on how to do so, please see the section “Your rights and your personal data” below.
How we use your information
PhaseOne Events Group Limited uses the information we collect to:
• Operate, maintain and deliver our services
• Manage enquiries, bookings and ongoing projects
• Send you service-related and, where permitted, marketing communications
• Respond to your questions, requests and concerns
• Comply with applicable national and international laws and regulations
How we share your information
Personally identifiable information, PhaseOne Events Group Limited will not rent or sell your personally identifiable information to third parties.
We may store personal data in locations outside our direct control (for example, on servers or databases provided by reputable third-party hosting providers or cloud service providers). In these cases, we ensure that appropriate contractual and technical safeguards are in place.
Any personally identifiable information you choose to make public on our online channels (such as posts, comments or messages on our social media pages) will be visible to others. If you later remove such information, copies may still be visible in cached or archived pages, or where other users have copied or stored that information.
Our social media pages are operated using third-party platforms (e.g. Facebook, Instagram, LinkedIn). Please refer to the privacy policy of each platform for information on how they process your data.
Where we are legally required to do so, we may share data with government bodies, regulators, law enforcement agencies or other authorities.
Non-personally identifiable information
We may share non-personally identifiable information (for example, anonymous usage statistics, referring pages, aggregate numbers of clicks) with an analytics service provider that collates this information for us. This information does not identify you personally and is used to help us understand and improve how our website and services are used.
We do not share this non-personal information with any other third party for their own marketing purposes.
Data retention and storage
We will retain personal data only for as long as our relationship with you remains active or for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
We will retain and use information as necessary to:
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
Your information may be stored and processed in the United Kingdom, the European Economic Area, the United States or any other country in which PhaseOne Events Group Limited, our affiliates or our service providers maintain facilities.
We will not transfer your personal data to any country or jurisdiction that does not provide an adequate level of data protection unless appropriate safeguards are in place in accordance with applicable data protection laws.
Data security
PhaseOne Events Group Limited maintains appropriate technical, administrative and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
We regularly review, monitor and evaluate our privacy practices and security measures.
However, transmission of information over the internet or via mobile networks is not completely secure, and we cannot guarantee the security of data transmitted to or from us in this way. You are responsible for ensuring that any personal data you submit to us is sent securely and to the correct address.
Your rights and your personal data
Under the UK GDPR and other applicable data protection law, and subject to certain conditions and exemptions, you have the following rights:
• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to request that we correct any personal data that is inaccurate or incomplete.
• Right to erasure – to request that your personal data is erased where it is no longer necessary for us to retain it, or where you have withdrawn consent (where relevant) and there is no other legal basis for processing.
• Right to withdraw consent – where we rely on your consent to process your personal data, you may withdraw that consent at any time.
• Right to data portability – to request that we provide your personal data to you in a structured, commonly used and machine-readable format and, where technically feasible, transmit it directly to another data controller.
• Right to restrict processing – to request that we limit the processing of your personal data where, for example, you contest its accuracy or object to its processing and we are considering your request.
• Right to object – in certain circumstances, to object to the processing of your personal data, including for direct marketing.
• Right to lodge a complaint – to lodge a complaint with the UK Information Commissioner’s Office (ICO) or any other relevant supervisory authority if you believe your data protection rights have been infringed.
To exercise any of these rights, or for further information, please contact us at:
• Email: info@phaseoneproductions.co.uk
• Post:
Privacy, PhaseOne Events Group Limited
Unit F, New Road Complex
Kidderminster
DY10 1AL
Data controller and data processor
For the purposes described in this Privacy Policy, PhaseOne Events Group Limited (trading as PhaseOne Productions) is the data controller of your personal data, meaning we determine the purposes and means of processing that data.
In some cases, we may act as a data processor on behalf of another data controller (for example, where we deliver services to a corporate client who is the primary data controller). In such cases, we will only process personal data in accordance with the data controller’s instructions and applicable data protection laws.
